Refund policy

Return & Refund Policy

We want you to be happy with your order from P&M Trading. We have a 30-day return policy, which means you have 30 days after receiving an eligible item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused, unopened where applicable, with any original tags, and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, contact us at pmtrading96@gmail.com.

Please do not send an item back without contacting us first. Returns sent without prior approval may not be accepted.

If your return is approved, we will provide instructions explaining how and where to send your package.

Return Shipping

Unless the item arrived damaged, defective, incorrect, or we made an error with your order, return shipping costs are the responsibility of the customer.

If P&M Trading is responsible for the issue, we will provide return instructions and, when appropriate, a prepaid return shipping label.

Original shipping charges are generally non-refundable unless the return is due to an error by P&M Trading.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, or you received the wrong product, contact us as soon as possible at pmtrading96@gmail.com so we can review the issue and make it right.

Please include your order number and photos of the item and shipping packaging when possible.

Non-Returnable Items

Certain products cannot be returned for health, safety, or product-integrity reasons.

The following items are generally non-returnable:

Candy, snacks, drinks, and other food products

Opened blind boxes, surprise bags, or mystery products

Mystery boxes

Opened or used collectibles

Products with damaged or missing original packaging

Gift cards

Items specifically marked Final Sale

For blind boxes and surprise products, receiving a character, color, design, or variation that you did not prefer is not considered a defect when the item was advertised as random or assorted.

Please contact us if you have questions about whether a specific item is eligible for return.

Cancellations

Eligible orders may be canceled within the cancellation period shown at checkout or in your customer account, provided the order has not already been fulfilled or shipped.

Once an order has been fulfilled or shipped, it can no longer be canceled and will be subject to this Return & Refund Policy.

Products marked Final Sale may not be eligible for cancellation through Shopify's customer return system.

Exchanges

We do not currently offer direct exchanges.

The fastest way to receive a different eligible item is to request a return for the original item and, once the return is approved, place a separate order for the new item.

Refunds

We will notify you after we receive and inspect your returned item and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at pmtrading96@gmail.com.

Questions

For questions about returns, refunds, damaged products, or order issues, contact:

P&M Trading
Email: pmtrading96@gmail.com

Collect. Discover. Enjoy.